Refund policy

1. Right of Withdrawal

If you are a consumer, you have the legal right to withdraw from your purchase within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, acquire physical possession of the goods.

If your order is delivered in several separate shipments, the withdrawal period begins when you receive the last item of the order.

2. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement. You may do so by email or by post.

Please contact:

Gubaidullina Asiia
mercy + the Devils
Email: owlpost@mercyandthedevils.com

You may use the Model Withdrawal Form below, but you are not required to do so.

To meet the withdrawal deadline, it is sufficient to send your withdrawal notice before the fourteen-day withdrawal period has expired.

3. Returning Your Order

After exercising your right of withdrawal, you must send the goods back to us without undue delay and no later than fourteen days from the day on which you notify us of your withdrawal.

The deadline is met if you send the goods before the fourteen-day period has expired.

You are responsible for the direct cost of returning the goods.

Please contact us for the delivery address.

We recommend using a tracked shipping service and keeping proof of postage until your refund has been completed.

4. Refunds

If you withdraw from your purchase, we will reimburse all payments we have received from you, including the cost of our standard delivery option.

We do not have to reimburse additional delivery costs resulting from your choice of a more expensive delivery method than the least expensive standard delivery option offered by us.

We will make the refund without undue delay and no later than fourteen days from the day on which we are informed of your decision to withdraw from the contract.

We may withhold the refund until we have received the returned goods or until you have provided evidence that you have sent the goods back, whichever occurs first.

We will use the same payment method for the refund that you used for the original transaction, unless we have expressly agreed otherwise with you. You will not be charged any fees for the refund.

5. Condition of Returned Items

You may handle and inspect the goods to the extent necessary to establish their nature, characteristics and functioning.

You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

For hygiene and product-care reasons, we ask that clothing and accessories are returned in a clean and reasonably resalable condition where possible.

6. Print-on-Demand Products

Some of our products are produced on demand after an order is placed.

The fact that a product is produced or printed after you place your order does not by itself exclude your statutory right of withdrawal.

Our standard, non-personalised products remain subject to the statutory right of withdrawal described above.

The statutory right of withdrawal does not apply to goods that are not prefabricated and whose production is determined by an individual choice or decision by the consumer, or which are clearly personalised to the consumer's personal requirements.

7. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us at owlpost@mercyandthedevils.com and include your order number and, where appropriate, clear photographs of the product and packaging.

Problems involving defective, damaged or incorrectly supplied products are handled separately from the statutory right of withdrawal. Your statutory rights relating to defective goods remain unaffected.

For products fulfilled through our print-on-demand production partner, we may submit the issue to our fulfilment provider for investigation and resolution.

Where appropriate, this may result in a replacement product or another remedy.

We may ask you to provide photographs or other information needed to investigate the issue.

Please do not return a defective or damaged product unless we specifically ask you to do so.

8. Exchanges

We do not offer direct exchanges as a separate service.

If you wish to return a standard, non-personalised item under your statutory right of withdrawal, you may place a new order for the desired item, subject to availability.